FAQ

Home health care provides medical or personal support services directly in a patient’s home rather than in a hospital, nursing home, or assisted living setting. It offers care in a familiar, comfortable environment while supporting independence. Compared to facility-based care, home health services are often more adaptable and customized to meet each person’s unique needs.

Home health care is available to individuals recovering from illness, surgery, or injury, as well as those managing chronic health conditions, disabilities, or age-related concerns. For medical home health services, a physician’s referral or recommendation is often required, especially when coverage is sought through insurance or Medicare/Medicaid.

Home health agencies typically provide a mix of medical and non-medical support. These may include skilled nursing, physical and occupational therapy, wound care, medication management, assistance with daily activities (such as bathing, grooming, and toileting), meal preparation, mobility assistance, and companionship.

We perform comprehensive background checks, verify licenses and certifications, and require relevant experience before hiring staff. Caregivers, including nurses and aides, receive specialized training, participate in continuing education, and work under supervision to ensure safe, compassionate, and high-quality care.

Families are encouraged to take an active role in the care process. They may join in care planning, communicate regularly with the care team, track progress, and offer emotional support. Strong collaboration between families and caregivers promotes better care outcomes.

The process begins with a consultation or referral, followed by an in-home assessment from a qualified healthcare professional. Based on the evaluation, a customized care plan is developed to address the individual’s health needs, personal preferences, and goals. Once finalized, services are scheduled and care begins according to the agreed plan.